Resolving upload errors
Karen Joyce avatar
Written by Karen Joyce
Updated over a week ago

Occasionally you may experience challenges in uploading a dataset. Here are some solutions to try:

  1. Invalid images/files weren't removed prior to upload. Please make sure you remove these.

  2. Your internet connection was interrupted. This interferes with the upload process.

  3. Your computer went to sleep or was switched off. Usually the upload will resume after 'sleep', but not after being turned off.

  4. There are too many tabs open, or too many cookies/cache are being stored. Uploading high resolution imagery is resource consuming so reducing the number of tabs you have open is best practice.

  5. If you're still having issues, please contact us - we're always happy to help.

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